Why can’t device makers write PC software?

I like my N85, I really do. But why can’t device makers (from camera makers to phone suppliers, printer hawkers and all the other e-guys) ever test their PC integration software?

nokia_darn

I just wanted to update the phone firmware. The updater wanted to update itself . Finally, it decided that I don’t have admin privs for this account and it wants to bail (like Microsoft hasn’t been shipping various OS with different privileges and a means to escalate for some time now…) Of course the damn thing can’t shutdown. Task manager to kill it, which caused the software updater to show a “are you sure” dialog. Then it exited.

Was the dialog hidden behind the app window? Did Nokia even test this stuff. I know the answer, that’s why I’m depressed.